FAQ

Where do I find tracking for my order?

Your tracking number will be attatched to your order page as soon as it becomes avaliable. We recommend using 17TRACK for more accurate tracking, as the Shop app does not display our logistics company until it reaches Australia.

Please keep in mind that if you order more than one product, you will receive 2 tracking numbers which are available on your order page. If your tracking number(s) are not available, please don't hesitate to contact us at stormelectricbikes@gmail.com

What are dropouts and how do I measure mine?

Dropouts are the fork-like segments at the rear end of your bike frame. To measure your dropouts you need to measure the DISTANCE between the two ends.

Four our 1000-3000w kits, a dropout length of 135-170mm is required. For our 5000w kit, a dropout distance of 150-190mm is required.

How long does shipping take?

Shipping times updated

shipping times after dispatch

Batteries(10-15 days on average)

Kits(30-45 standard/express 10-15)

Other parts/accessories(10-15 days average)


Average time to ship from when ordered

Due to high extremely high demand currently ship out times are higher due to lots of orders in the factory. Please note storm have no control over this and hope it will eventually go down.

Batteries(7-15 business days on average to ship out depending on the battery, hard shell are quicker then the bag batteries)


kits(preparation time is around 7 business days until it’s shipped out due to high amounts of orders)

parts(parts will be shipped out within 1-5 days)


Important: [Stormebikes is not held liable for any delays in shipment, sea shipping can have delays quite frequently so please note]

What connector is used on the controller?

If you want an XT60 connector for our 1500w-200w kits, leave the note "XT60" in the order notes and one will be pre-soldered to the controller

If you ordered a 3000w controller and want an XT90 pre-installed, type "XT90" into the order notes.